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Are you getting the error with a pop up that says problem connecting? Does that error ask you to check your account info?

So let’s look at what exactly it is.

You will normally see this error when QuickBooks Desktops try to download transactions and even when trying to connect to your bank. The Error can be Error code OL-301 or Error code OL–393.

Reason for this error can be a disturbing network or communication interruption between the bank and your QuickBooks desktop.

How to get rid of this? It can be fixed by checking the QuickBooks company file and the bank connection.

Let us see the steps to do that. But the most important is to create a backup of your company file.

First, we will create a test company file. This will help to check if the problem is with QuickBooks or form the bank’s end.

  • To do this in QuickBooks, under the File menu select New Company.
  • Now, select Express Start.
  • This will open a setup window and here we will enter all the required info.
  • After all, is provided click on Create Company.

Now, what is the result of this? After performing the steps above either the issue will be resolved or you will get the same error.

What if you get the same error?

Inference can be that there can be a problem in establishing a connection with your bank.

This can be due to the reason that your bank failed to authenticate your QuickBooks account. You might have reinstalled QuickBooks or the saved information got removed from QuickBooks or for any reason your bank wants re-authentication.

What you need to do is, log into your online banking and see if there is any notification to allow QuickBooks. If there is none then please contact your bank to know the possibility of the interruption in the connection.

But what if the error does not appear, that means the error was not with the bank and you need to continue troubleshooting.

Second, we will check the connection with your bank. There can be a possibility that there was an update in the services of the bank from their server end so we will Turn Off and On your Bank Feed.

  • To Turn Off Bank Feed:
  1. Go to List.
  2. Open Chart of Accounts.
  • Select Edit Account for the account that needs to be deactivated.
  1. This will open a box, there scroll to the Bank Feed Settings tab and Deactivate all online services.
  2. This will provide a confirmation message, you have just disabled one or more online services for the account but it does not cancel the services with the bank. Give an OK to it.
  3. Then Save and Close.

Note: If you face any issue or any unexpected error occur then contact QuickBooks support.

  • Now similarly Turn On Bank Feed.

But if we still get the error let us see what next can we do.

It can be that resetting the connection with one bank did not help. So, third, we will reset the connections for all the accounts even the inactive accounts.

  1. Go to List.
  2. Open Chart of Accounts.
  • Scroll to the bottom of the box and check to Include inactive. As we need to reset connection for even hidden accounts.
  1. Now Turn Off Bank Feed following the same steps as mentioned above.
  2. Later Turn On Bank Feed for all the accounts.

Note: If you face any issue or any unexpected error occur then contact QuickBooks support.

But if we still get the error, what next?

Fourth we will run a quick check on our company data, even there can be a possible issue.

To fix data issue we will run the rebuild tool. To run that:

  1. Click on File.
  2. Then Click Utilities.
  • The Rebuild Data.
  1. This will open a window, select OK.
  2. The rebuild will go on for a while and computer might seem not responding but it is running. You will even receive a prompt to backup data.
  3. Then OK and rebuild is complete.

Note: If rebuild tool was run twice and still you face any issue or any unexpected error occurs then contact QuickBooks support.

And if none of the steps above resolve the issue then get in touch with your bank and make sure to speak to someone who is aware of QuickBooks and banking services.

To Know more about QuickBooks error, Call QuickBooks error support on their toll-free number. Also, you can write to us at Feel free to reach us anytime; our team of executives is 24×7 available at your service. For more information visit,

Post Author: qbooks247

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