QUICKBOOKS SUPPORT TERMS & CONDITIONS
This document consists of the Terms of Service Agreement, hereinafter referred to as the "Agreement", and constitutes a legally binding Agreement between you, ("You") the visitor to our site and/or client receiving our services and qbooks247.com Technical Services, New York, USA and qbooks247.com being its subsidiary. qbooks247.com Technical Services, New York, USA, is the entity that owns and operates this Site and provides the tools and services offered by qbooks247.com via this Site.
As a requirement, precedent to you being able to use any of the tools, functions and services offered you by this site, you must read and agree to be bound by each and every one of the terms and conditions contained in this Agreement. Should you access any element of this site, or use any functions, tools, or services that this site offers, register as a member, or view any text or graphics, such activities on your part means explicitly and definitely that you have read this Agreement and agree to be bound by the terms and conditions contained herein. Should you not agree to be bound by each and every term and condition contained in this Agreement, you must leave this Site promptly and you may not retain our services.
Service Plans and Related Information All service plans are subject to modification or cancellation at any time with no prior notice. qbooks247.com Technical Services, New York, USA and/or qbooks247.com reserves the right to cancel service at any time with no prior notice, for any reason they, in their sole discretion, deem appropriate. "charge-backs" or cancelling any fees or service charges paid for with your credit card.
"Software" means a computer program of any kind, whether owned by qbooks247.com or a third party, whether delivered via download, CD, other media, or other delivery method, including client and/or network security software. Elements of the Software are protected under copyright, trade secret, unfair competition, and other laws. Software includes both qbooks247.com Software and Third Party Software. Technician will take you through the download process of secured and safe software.
"SUBMISSION OF PLAN ORDERS; SERVICE PLANS"
You may order Services by submitting Plan Orders through the qbooks247.com Portal or by calling qbooks247.com. Once qbooks247.com accepts the Plan Order submitted by you, then you will receive an email from qbooks247.com at the email address that you provide or have provided to qbooks247.com as part of the Registration Process for the Services. qbooks247.com is not responsible for rendering Services in connection with any Plan Order that it has not accepted. Upon acceptance by qbooks247.com of a Plan Order, you will have a Service Plan.
You understand that qbooks247.com subscription will renew at end of your subscription cycle unless explicitly stated otherwise. Your credit card will be charged with the amount of the then prevailing subscription charges as per the payment option that you selected at the time of registering with qbooks247.com. If you would like to opt out of the ‘Auto Renewal’, please call us at 1-800-290-0629 speak with one of our customer service representative at least 30 days prior to your subscription end date to discontinue your service.
For subscription based plans, a full refund will be issued if qbooks247.com has not been able to resolve even a single issue for you within the first 15 days of the subscription. If there are one or more resolved issues, the fees for the Subscription Service will not be refundable. Notwithstanding this qbooks247.com may, at its sole discretion and on a case by case basis, agree to a refund of Subscription fees after deducting charges for servicing the Customer. For incident based plans, you will be eligible for refund when any of the following criterions are met:
You have all the prerequisites which were required to resolve the problem and Issue was not resolved till the time account was active.
The issue is out of scope for the particular plan 15 days have not passed after the issue was last worked upon by an qbooks247.com technician.
If you are dissatisfied with the work performed, you must submit your complaint in writing within seven calendar days of the service being performed otherwise you expressly relinquish any ability to dispute the quality of service and any related refusal to pay our service and related charges. We will act in response to your written complaint as soon as we are able to and will endeavor to resolve the issues regarding your complaint. All complaints that are not resolved will be resolved by mandatory, binding arbitration as set forth herein. Failed Service Attempts We will act in all reasonable ways to establish the nature of the problem(s) that require our professional attention and to locate, analyze and correct those errors or problems. Nonetheless, we do not promise that, despite our best efforts that we will be able to successfully resolve the problems you have retained us to check up and repair. Consequently, you are still liable for and must pay us for our time spent attempting to repair your problems even if we cannot, using all reasonable efforts, produce actual repairs.
Trademarks, Service Names, Service Marks, and other Intellectual Property You are not authorized to use our trademarks, name, or any aspect of our various elements of intellectual property in any manner, including advertising, publicity or any commercial or non-commercial nature without our express written consent. Right to Refuse, Suspend or Terminate Service.
We reserve the right to refuse, terminate, or suspend service to any user for any reason we deem, in our sole discretion, to do so, without any prior notice. Typically, we will suspend, terminate or refuse service if we determine that a user is using a computer system in an improper or illegal manner, providing indecent or obscene content, violating the rights of privacy or publicity, violating the civil rights of others, conducting actions that defame a third party or entity, are publishing "hate" or intolerant material, or are threatening or harassing others. However, we may also suspend, refuse, or terminate service for any reason that we, in our sole discretion, consider appropriate to do so. Expiration of Service We fully reserve the right to expire any prepaid and unused professional time and services that remain on your account if such has not been used within a year of the original purchase date. Such unused professional time and services will thusly expire and shall not be usable or refundable upon expiration. We shall have no duty to notify you of our decision to expire the unused professional time or services or any pending expiration.
Minimum Requirements for Service You must have a broadband or high speed connection to the Internet to receive service and your computer must be actively connected to the Internet through a broadband or high speed connection at all times service is rendered or to be rendered by us. You must also have a registered, valid copy of Microsoft Windows 2000 or XP installed as your system's operating software during all service periods. Your computer must be connected and operating while we are conducting repair, diagnosis, or downloading software or otherwise installing repair-related materials. You must allow us to download and install recommended software, including software that will require you to pay a licensing fee if ample freeware is not available and you will be responsible for all licensing fees and registrations for the same. You also agree that we may remove any software that is creating conflicts or is otherwise determined by us to be harmful or otherwise disruptive of the appropriate efficiency or working of your computer. We will endeavor to gain your prior approval before we install software or delete software, but you agree that we may delete and/or install software at our sole discretion without your prior approval if we deem it, in our exclusive discretion, to be in your best interest for us to do so and you agree to hold us harmless from any loss/failure of any nature relating to our installation and/or deletion of software on your computer. If you have Microsoft Vista installed on your computer, you may be required to disable your User Account Control (UAC). If you do render inoperative the UAC, you understand that your computer may be vulnerable to malware and other harmful programs and scripts during the short period that we are accessing your computer and you agree to hold us harmless from any failure and/or losses of any nature arising from this susceptibility of your computer arising from your temporary disabling of your UAC or your failure to correctly and promptly reestablish your UAC protections. You agree that you will promptly reactivate your UAC as instructed by us when we expire our access to your computer.
General Site Rules Clients, site members, and visitors may not:
infringe the law of any jurisdiction while visiting our site or using any service or tool that we provided. Cyberstalk or Harass any user.
Conduct any activity that is detrimental or harmful to our site as exclusively determined by us. Post any information or content that is indecent, defamatory, obscene, hateful, blasphemous or intolerant in nature or in violation of the laws of any jurisdiction.
Upload any material that is harmful to our user's computers or objectionable/abhorrent to our community as a whole. Evasively and dishonestly represent yourself as another person or as a representative of a business or entity that you do not in reality represent.
Wrongly and inaccurately represent your professional or business credentials or professional background. In your jurisdiction you must be of adult age to use this site or to become a client of this site. In any event, no member or user may be under the age of 18 years of age. Parents or guardians of minors may enroll as a member on behalf of their minor wards/ children but are solely accountable for the direct supervision of their wards/ children while their minors visit the site or use any of the services/tools that the site provides. We may post policies, rules, or guidelines. Upon the posting of such materials from time to time, they immediately become incorporated by reference into this Agreement as if fully set forth herein.
Some rules that cannot be infringed by members or users include the following:
1) INFORMATION COLLECTION AND USE
"qbooks247.com" is the sole owner of the information collected through the web site/phone/e-mail. We will not sell or rent this information to others in ways different from what is disclosed in this policy.
a) Personal Information
We will ask you when we need information that personally identifies you (personal information) or allows us to contact you. In order to use the qbooks247.com Services user must first complete the registration form. During registration user is required to give user contact information (such as First and Last name, E-mail address, Postal address, Personal identifier etc.). qbooks247.com will use your contact details to contact you regarding the product and/or services you have requested. This includes re-registration/renewal notifications, special offers, and surveys on improving our service.
b) Payment Information
i) Subscriber Computer - We may also ask for information related to your computer. This may include: information about the date of purchase of your computer, type of computer, identification number of your computer, make and model of your computer and/or any computer hardware, software or peripherals attached to it, condition of the computer, system and registry data about software installations and hardware configurations, and error tracking files. Generally, this information is required to provide personalized technical support to you, and to help us update our support tools and enhance our supported products list.
ii) Remote Access - While requesting support you may request for the problem to be resolved by taking control of your computer. qbooks247.com uses qualified tools which allow user to grant control of user computer to an Expert remotely over the Internet, so that the Expert can diagnose or correct problems. Experts are not allowed to use the Remote Access software until and unless they have received adequate training in its use, and user have consented to grant control. In addition, Experts will not use Remote Access tools to obtain confidential or sensitive information stored on user computer or network, deliberately destroy information on user computer or network, or cause user to experience system problems.
iii) qbooks247.com online diagnoses application may collect a wide variety of useful information about the state of a computer system and the applications on it. This information is packaged into a document containing all the essential details needed by qbooks247.com and is sent securely over the Internet to the qbooks247.com server or a third party server appointed by qbooks247.com. qbooks247.com analyzes this information to help diagnose and solve end-user problems.
QuickBooks point of sale is a supreme platform for the users. It is basically designed to keep the customer happy and secure their services. The above software provides the users with the tremendous interdependent application for maintaining the data of each and every transaction made with the vendor and within the company. It is easy to operate and grow your running business. The best thing about Point of sale is the action which would perform with the system would be swift and convenient. Its interface is quite simple to operate and understand and the software automatically adjusts your catalog without doing anything manually. In case if you get stuck while using the software you can contact QuickBooks support team. QuickBooks point of sale is a supreme platform for the users. It is basically designed to keep the customer happy and secure their services. The above software provides the users with the tremendous interdependent application for maintaining the data of each and every transaction made with the vendor and within the company. It is easy to operate and grow your running business. The best thing about Point of sale is the action which would perform with the system would be swift and convenient. Its interface is quite simple to operate and understand and the software automatically adjusts your catalog without doing anything manually. In case if you get stuck while using the software you can contact QuickBooks point of sale support team.
D) Live Help Session Records
qbooks247.com reserves the right to monitor on-line and off-line sessions between user and a Technical Support Executive for quality control of the Service provided to the Customer by Technical Support Executive. In addition, we may record on-line and off-line sessions conducted on the Web site for user reference and to assist in resolution of disputes and/or potential complaints.
E) Log Files
We use IP addresses to analyze trends, administer the site, track user movement, and gather broad demographic information for aggregate use.
f) Children's Online Policy
No part of our website is structured to attract anyone under the age of 13. Consistent with the Children’s Online privacy Protection Act, we do not collect or maintain information at our website from or sell products to those we actually know are under the age of 13. Please ask your parent or guardian to assist you in using our services if you are under the age of 13.
This Web site takes every precaution to protect information of users. When user submits sensitive information via the Web site, user information is protected both on-line and off-line. When our registration form asks User to enter sensitive information (such as credit card number), the information is encrypted and is protected with the best of the encryption software. While on a secure page, such as our registration form, the lock icon on the bottom of Web browsers such as Microsoft® Internet Explorer® becomes locked, as opposed to un-locked, or opens, when User is just ‘surfing’. While we use encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices.
Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Our employees use password-protected screen-savers when they leave their desk. When they return, they must re-enter their password to re-gain access to user information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers’ information is protected.
3) SUPPLEMENTATION OF INFORMATION
In order for this toolbar to properly fulfil its obligation to our customers, it is necessary for us to supplement the information we receive with information from Third party sources. For example, to determine our user’s creditworthiness, we may use their name and other related information to request a credit report. Once we determine user creditworthiness, this document is destroyed.
a) Correction/Updating Personal Information -If User personally identifiable information changes (such as user zip code), or if User no longer desire the Service, we will Endeavour to provide a way to correct, update or remove User personal data provided to us.